The Role of Salesforce in Modern Healthcare: Enhancing Patient Care

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As healthcare providers strive to deliver the best possible care, Salesforce emerges as a powerful ally. This blog explores how Salesforce plays a pivotal role in modern healthcare, revolutionising the way healthcare organisations manage patient care and, ultimately, improving patient outcomes.

 

Comprehensive Patient Profiles

One of the primary challenges in healthcare is managing vast amounts of patient data. Salesforce’s CRM capabilities allow healthcare providers to create comprehensive patient profiles. These profiles can include patient contact information, demographics, treatment plans, and even social determinants of health. Having this information at their fingertips enables healthcare professionals to make informed decisions and deliver personalised care.

 

Enhanced Communication

Effective communication is crucial in healthcare. Salesforce’s Chatter feature facilitates secure and real-time communication among healthcare teams. Doctors, nurses, and support staff can collaborate seamlessly, share patient updates, and discuss treatment options, leading to more coordinated and efficient care.


Appointment Scheduling and Reminders

Missed appointments can disrupt patient care and strain resources. Salesforce enables healthcare providers to schedule appointments efficiently and send automated reminders to patients. This reduces no-show rates, optimises clinic schedules, and ensures that patients receive timely care.


Telehealth Integration

The COVID-19 pandemic accelerated the adoption of telehealth services. Salesforce seamlessly integrates with telehealth platforms, allowing healthcare providers to conduct virtual visits, monitor patients remotely, and deliver care beyond the confines of a physical clinic.


Data-Driven Insights

Salesforce’s robust analytics tools empower healthcare organizations to derive actionable insights from their data. By analysing patient outcomes, resource allocation, and operational efficiency, providers can make data-driven decisions to enhance patient care quality and reduce costs.


Patient Engagement and Education

Engaged patients tend to have better health outcomes. Salesforce facilitates patient engagement through personalized communication, patient portals, and educational resources. Patients can access their medical records, view test results, and stay informed about their conditions, fostering a sense of empowerment and responsibility for their health.


Compliance and Security

Healthcare organisations must adhere to strict compliance and security standards and Salesforce works with many of the NHS security standards. Salesforce offers robust security measures and compliance capabilities to ensure patient data remains confidential and protected from breaches.


Population Health Management

Salesforce’s population health management tools enable healthcare providers to proactively address the health needs of entire patient populations. By identifying at-risk individuals and implementing preventive measures, organisations can improve the health of their communities.


AI-Powered Predictive Analytics

Salesforce Einstein, the platform’s artificial intelligence (AI) engine, brings predictive analytics to healthcare. It can forecast patient admissions, identify potential health risks, and recommend interventions, allowing providers to intervene before issues escalate.


Scalability and Customisation

Healthcare organisations vary widely in size and specialisation. Salesforce’s scalability and customisation capabilities ensure that solutions can be tailored to meet the unique needs of each healthcare provider, from small clinics to large hospital systems.

In conclusion, Salesforce has become an indispensable tool in modern healthcare, empowering providers to deliver patient-centric care, optimise operations, and drive better health outcomes. As healthcare continues to evolve, Salesforce’s role in enhancing patient care is set to become even more significant, revolutionising the way we approach healthcare delivery.

Contact Information:

Email: sales@sandyx.com

Phone: 0161 710 3250

Website: www.sandyx.com

Innovating Insight Healthcare

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Innovating Insight Healthcare

What was the challenge? 

Healthcare is a not-for-profit organisation that brings together healthcare professionals, clients and treatment venues across the UK. When pairing up practitioners and clients, the Insight team need to analyse a variety of different factors to ensure the right individuals are meeting up and in a location suitable for both parties. Given the many different aspects to consider and sheer amount of bookings being made daily, the process had begun to consume a lot of the staff members’ time.

In order to manage their time more effectively, the system urgently needed streamlining. Insight Healthcare chose to partner with Sandyx to develop a user-friendly patient management system on Salesforce. 

They needed to be able to create appointments that considered multiple factors, quickly and easily. It was important to ensure that clients with particular mental health needs met with medical practitioners possessing the right skills, in a location with the right facilities. 

After considering the detailed requirements identified by Insight, Sandyx quickly realised these could be partly met by one of our existing custom Salesforce applications. The product is a savvy appointment booking app called AnyCal, which Sandyx developed on the Salesforce platform.

Introducing AnyCal 

Proudly developed by AnyCal is our proprietary smart booking system, built on the Salesforce platform. It simplifies the online booking process and has an incredibly user-friendly interface. Proudly developed by Sandyx

What was our solution?

AnyCal provides a colour coded, drag and drop calendar with daily, weekly or monthly viewing options. It allows calendars to be available for contacts and venues without additional license costs. AnyCal functionality was implemented for Insight and then developed further to allow additional functionality to select various criteria including customer preferences and location. 

These preferences are then combined with the search results to produce a shortlist of matching practitioners and venues within the reach of the client, all shown on a map view. The interactive calendar we made through AnyCal has proven to be incredibly helpful to Insight and their clients. It allows clear visibility of appointments via calendars for each venue and each Practitioner. 

Not only does it save time and effort  pairing up clients with the right practitioners, AnyCal also updates the calendar in real-time, as bookings are made to ensure that appointments never overlap. Other attractive features of the system is that all parties involved in the booking can be notified via email and practitioners can view their calendar in real-time on their mobiles.

What was the outcome?

There are also SMS reminders which can be automatically sent to clients (those who have agreed to notifications). This results in better utilisation of scarce resources while at the same time providing an enhanced and more personal service for the client, which has naturally resulted in higher rates of attendance. 

The original system was rolled out to an individual Service in 2014. Since then, Sandyxand Insight have maintained a close relationship and we’ve completed many projects in multiple Salesforce instances, with more projects planned for the future. The main Salesforce instance now has over 20 Services and over 500 licensed users.

If you would like to find out more about how Sandyx can help your business then get in touch!

Call us on 0161 710 3250 or email sales@sandyx.com