Hermes is the UK’s second-largest parcel delivery company, processing around 300 million parcels each year. In order to be able to scale to this size, Hermes identified that they would need a solution that could provide the best possible flexibility, functionality and integration capabilities. After carrying out a thorough review of the available solutions, Hermes chose Salesforce. Sandyx was then engaged to design and develop the Salesforce solution.

What was the scale of the issue?

Hermes utilises a large team of Field Managers, which are geographically dispersed across the country to manage the vast network of local couriers.
A Field Manager could be managing up to 100 couriers and would also be responsible for the recruitment of new couriers for their area.
Hermes specified the three most important software functions as being; an offline mobile app, an easily integrated recruitment page and a reporting feature for managers to track courier performance.

Sandyx and Salesforce delivery

Sandyx used the power of the Salesforce Platform to rapidly deliver a working prototype of the system. The bespoke solution was made using the core components of Sales Cloud. The mobile app means that managers can carry out all their tasks while on the road, with a lack of connectivity not being an issue. From an iPad or Android tablet, a Hermes Field Manager can always now review courier applications too. Successful candidates are then converted to Couriers within Salesforce and their progress is later tracked. Salesforce integrates with the Hermes parcel processing system, pulling in the data needed to provide performance metrics on each Courier. This allows the Field Managers to conduct informed reviews with Couriers, using the mobile app to display report data in real-time during the review. 

If you would like to find out more about how Sandyx can help your business then get in touch!

Call us on 0161 710 3250 or email sales@sandyx.com