Rescuing Sainsbury’s from their software ordeal

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Rescuing Sainsbury’s from their software ordeal

What was the challenge? 

Sainsbury’s have utilised the Salesforce platform for many years to manage new sites and store implementations, as well as existing store renovations. The app had become impossible to manage inhouse, due to its complex nature and then being changed by various third parties over time. Sainsbury’s approached us looking for a way to transform the architecture for their critical business processes and create a more streamlined system. Halfway through this project, additional scope was added to build an important integration with a new system being created in parallel.

What was our solution? 

The original project was called ‘Back-to Basics’. Our main goal was to declutter and redesign their existing Salesforce app, which they had named ‘OnePlace’. The core system contained several problematic pages and poorly-designed elements, which Sandyx were asked to remove. This would simplify the on-going system maintenance, thereby reducing Sainsbury’s reliance on third parties whilst also increasing the system’s functionality. Part way through the project, Sainsbury’s came to us with an urgent request: Could we manage the integration of a custom-built system with their Salesforce One Place system? At Sandyx, we pride ourselves on our ability to manage complex Salesforce implementations, so we accepted the challenge.

What was the outcome? 

The skills of our development team, combined with close supervision by our senior consultants, meant that both projects were successfully delivered, on time and within budget. Sainsbury’s have taken back control of their critical Salesforce One Place app. This has eliminated their over-reliance on third parties and configuration can be managed in-house. The third-party system runs in parallel with the Salesforce OnePlace solution and manages key parts of the overall process. By adding new architecture in One Place and integrating this with external system, Sainsbury’s now have a highly functional solution and content employees.

If you would like to find out more about how Sandyx can help your business then get in touch!

Call us on 0161 710 3250 or email sales@sandyx.com

Helping Hermes stay ahead of the game

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Helping Hermes stay ahead of the game

Hermes is the UK’s second-largest parcel delivery company, processing around 300 million parcels each year. In order to be able to scale to this size, Hermes identified that they would need a solution that could provide the best possible flexibility, functionality and integration capabilities. After carrying out a thorough review of the available solutions, Hermes chose Salesforce. Sandyx was then engaged to design and develop the Salesforce solution.

What was the scale of the issue?

Hermes utilises a large team of Field Managers, which are geographically dispersed across the country to manage the vast network of local couriers.
A Field Manager could be managing up to 100 couriers and would also be responsible for the recruitment of new couriers for their area.
Hermes specified the three most important software functions as being; an offline mobile app, an easily integrated recruitment page and a reporting feature for managers to track courier performance.

Sandyx and Salesforce delivery

Sandyx used the power of the Salesforce Platform to rapidly deliver a working prototype of the system. The bespoke solution was made using the core components of Sales Cloud. The mobile app means that managers can carry out all their tasks while on the road, with a lack of connectivity not being an issue. From an iPad or Android tablet, a Hermes Field Manager can always now review courier applications too. Successful candidates are then converted to Couriers within Salesforce and their progress is later tracked. Salesforce integrates with the Hermes parcel processing system, pulling in the data needed to provide performance metrics on each Courier. This allows the Field Managers to conduct informed reviews with Couriers, using the mobile app to display report data in real-time during the review. 

If you would like to find out more about how Sandyx can help your business then get in touch!

Call us on 0161 710 3250 or email sales@sandyx.com

Innovating Insight Healthcare

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Innovating Insight Healthcare

What was the challenge? 

Healthcare is a not-for-profit organisation that brings together healthcare professionals, clients and treatment venues across the UK. When pairing up practitioners and clients, the Insight team need to analyse a variety of different factors to ensure the right individuals are meeting up and in a location suitable for both parties. Given the many different aspects to consider and sheer amount of bookings being made daily, the process had begun to consume a lot of the staff members’ time.

In order to manage their time more effectively, the system urgently needed streamlining. Insight Healthcare chose to partner with Sandyx to develop a user-friendly patient management system on Salesforce. 

They needed to be able to create appointments that considered multiple factors, quickly and easily. It was important to ensure that clients with particular mental health needs met with medical practitioners possessing the right skills, in a location with the right facilities. 

After considering the detailed requirements identified by Insight, Sandyx quickly realised these could be partly met by one of our existing custom Salesforce applications. The product is a savvy appointment booking app called AnyCal, which Sandyx developed on the Salesforce platform.

Introducing AnyCal 

Proudly developed by AnyCal is our proprietary smart booking system, built on the Salesforce platform. It simplifies the online booking process and has an incredibly user-friendly interface. Proudly developed by Sandyx

What was our solution?

AnyCal provides a colour coded, drag and drop calendar with daily, weekly or monthly viewing options. It allows calendars to be available for contacts and venues without additional license costs. AnyCal functionality was implemented for Insight and then developed further to allow additional functionality to select various criteria including customer preferences and location. 

These preferences are then combined with the search results to produce a shortlist of matching practitioners and venues within the reach of the client, all shown on a map view. The interactive calendar we made through AnyCal has proven to be incredibly helpful to Insight and their clients. It allows clear visibility of appointments via calendars for each venue and each Practitioner. 

Not only does it save time and effort  pairing up clients with the right practitioners, AnyCal also updates the calendar in real-time, as bookings are made to ensure that appointments never overlap. Other attractive features of the system is that all parties involved in the booking can be notified via email and practitioners can view their calendar in real-time on their mobiles.

What was the outcome?

There are also SMS reminders which can be automatically sent to clients (those who have agreed to notifications). This results in better utilisation of scarce resources while at the same time providing an enhanced and more personal service for the client, which has naturally resulted in higher rates of attendance. 

The original system was rolled out to an individual Service in 2014. Since then, Sandyxand Insight have maintained a close relationship and we’ve completed many projects in multiple Salesforce instances, with more projects planned for the future. The main Salesforce instance now has over 20 Services and over 500 licensed users.

If you would like to find out more about how Sandyx can help your business then get in touch!

Call us on 0161 710 3250 or email sales@sandyx.com

Delivering clarity of their success to HM Prison & Probation Service

Case Study

Delivering clarity of their success to HM Prison & Probation Service

What issues did Sandyx need to address?

The New Futures Network (NFN) is a specialist part of HM Prison & Probation Service that brokers relationships between prisons and employers, with a view to obtaining employment opportunities for serving prisoners, those released on temporary licence and ex-offenders upon their release.

The NFN team were struggling to manage their engagements with employers sometimes two or three team members would be speaking to the same employer, whereas other companies had no-one engaging with them.

Engagements were being recorded by team members in multiple systems, with varying degrees of success and getting visibility of which team members were talking to employers was sometimes quite difficult. 

Understanding the success of the program was difficult without any centralised management information function. This also hampered the ability to meet the reporting requirements of the Ministry of Justice. 

Despite the success of the program, there was no way to accurately demonstrate this!

How did Sandyx help NFN? 

Sandyx worked closely with key members of the NFN team to understand how they were currently working, what systems they were using and how these tools were failing to meet their overall requirements. At the same time we drew out their requirements for how they needed to manage engagement with both prospective employers and with the prisons. 

Sandyx used the power of the core Customer Relationship Management (CRM) features of Sales Cloud to build a powerful Employer Engagement Management system for NFN. The system records all the potential employers that have expressed an interest in the program, as well as the type of employment they can offer and the areas of the country where jobs may be available. This information is provided to the NFN Employment Brokers via they mobile devices (Apple iPads) and allows the brokers to record all the different engagement activities they carry out with the employers in their region.

When new Employment Opportunities are discovered they are recorded in the system and an announcement is sent to the relevant brokers. They are then able to match the type of job that is available with the appropriate personnel in the prisons. A comprehensive suite of management reports pull information from the system and display it in a dashboard that can be shared with all relevant stakeholders. This has allowed HMP to accurately report the success of the NFN program to the Ministry of Justice.

If you would like to find out more about how Sandyx can help your business then get in touch!

Call us on 0161 710 3250 or email sales@sandyx.com