The future of Saleforce: what to expect in the years to come.

Salesforce is one of the leading CRM platforms in the world, and it is constantly evolving. In the years to come, we can expect to see even more innovation from Salesforce, as it continues to meet the needs of businesses of all sizes.

What to Expect in the Future

Here are some of the trends that we can expect to see in the future of Salesforce:

  • More focus on artificial intelligence and machine learning. Salesforce is already using AI and machine learning to automate tasks, improve customer service, and make better predictions. In the future, we can expect to see even more use of these technologies, as Salesforce helps businesses to become more intelligent and data-driven.

  • Greater integration with other platforms. Salesforce is already integrated with a wide range of other platforms, but we can expect to see even more integration in the future. This will make it easier for businesses to use Salesforce to connect with their customers, partners, and suppliers.

  • A more mobile-friendly experience. Salesforce is already a mobile-friendly platform, but we can expect to see even more focus on mobile in the future. This is because more and more people are using their mobile devices to access business applications.

  • A more personalised experience. Salesforce is already capable of providing personalised experiences to customers, but we can expect to see even more personalisation in the future. This will be achieved through the use of AI, machine learning, and other technologies.

The future of Salesforce is bright. As the platform continues to evolve, it will help businesses of all sizes to become more efficient, productive, and customer-centric.

Are you getting the most out of Salesforce?

Reach out to us to schedule a consultation and discover how Sandyx can tailor Salesforce to meet your unique business needs.

Contact Information:

Email: sales@sandyx.com

Phone: 0161 710 3250

Website: www.sandyx.com

Unlocking the Power of Salesforce: A Comprehensive Guide to Sandyx’s Implementation and Consultancy Services.

Unlocking the Power of Salesforce: A Comprehensive Guide to Sandyx's Implementation and Consultancy Services.

Unlocking the Power of Salesforce: A Comprehensive Guide to Sandyx's Implementation and Consultancy Services.

Salesforce has revolutionised the way businesses operate, enabling organisations to streamline processes, enhance customer relationships, and drive growth. However, unlocking the full power of Salesforce requires a strategic approach and expertise.

In this comprehensive guide, we will explore how Sandyx’s implementation and consultancy services can help businesses harness the true potential of Salesforce.

Understanding Your Business Needs:

At Sandyx, we believe that a successful Salesforce implementation starts with a deep understanding of your business requirements. Our team of experts will work closely with you to identify your specific goals, pain points, and challenges. By gaining insight into your unique needs, we can design a Salesforce solution that aligns perfectly with your business objectives.

Scoping and Design:

Once we have a clear understanding of your requirements, Sandyx will embark on the scoping and design phase. Our experienced consultants will analyse your processes and workflows, ensuring that the Salesforce implementation is tailored to optimise your business operations. By designing a customised solution, we maximise user adoption and drive efficiency throughout your organisation.

Seamless Implementation:

Sandyx boasts a skilled team of developers that expertise will seamlessly deploy your Salesforce solution, ensuring that it is configured to meet your specific needs. Our implementation process is designed to minimise disruption to your business while maximising the benefits of Salesforce.

Integration with Existing Systems:

To unlock the full potential of Salesforce, integration with existing systems is often essential. Sandyx recognises the importance of seamless data flow across your organisation. Our experts will seamlessly integrate Salesforce with your finance, ERP, or other business-critical systems.

User Training:

Adoption is key to Salesforce’s success. Sandyx offers comprehensive user training programs to ensure that your employees have the knowledge and skills to leverage Salesforce effectively. Our training sessions are tailored to your specific implementation, focusing on the features and functionalities that are most relevant to your team. By empowering your users, we drive higher user adoption rates and maximise your return on investment.

Ongoing Support:

Sandyx is committed to your long-term success with Salesforce. We offer a range of support services to meet the needs of your business and users. From around-the-clock technical assistance to ongoing administration and customisation, our dedicated support team is here to address any issues and provide guidance as your business evolves.

Specialisations and Expertise:

Sandyx specialises in implementing various Salesforce products, such as Sales Cloud, Service Cloud and Community Cloud. Our deep knowledge of these solutions allows us to tailor Salesforce to meet the unique requirements of your industry and business model.

Industry Success Stories:

Sandyx has a proven track record of successful Salesforce implementations across diverse industries, including life sciences, manufacturing and engineering, communications, retail, logistics, healthcare, IT, and automotive. By sharing industry-specific success stories, we demonstrate our ability to drive tangible results and meet the unique challenges faced by businesses in different sectors.

Unlocking the power of Salesforce requires a strategic approach and a partner that understands your business needs. Sandyx’s comprehensive implementation and consultancy services enable businesses to harness the full potential of Salesforce. From scoping and design to seamless deployment, user training, and ongoing support, Sandyx is committed to driving your success. With our expertise and industry-specific knowledge, we empower organisations to streamline processes, enhance customer relationships, and achieve their business goals with Salesforce.

Whether you have questions about our implementation and consultancy services, need assistance with scoping and design, or require ongoing support for your existing Salesforce system, we are here to help.

Reach out to us to schedule a consultation and discover how Sandyx can tailor Salesforce to meet your unique business needs. Together, we will unlock the full potential of Salesforce and drive your business to new heights of success.

Contact Information:

Email: sales@sandyx.com

Phone: 0161 710 3250

Website: www.sandyx.com

Smooth Sailing with Sandyx: Navigating the Challenges of Salesforce Deployment.

Smooth Sailing with Sandyx: Navigating the Challenges of Salesforce Deployment.

Smooth Sailing with Sandyx: Navigating the Challenges of Salesforce Deployment.

Implementing Salesforce can be a transformative journey for businesses, but it’s not without its challenges. 

That’s where Sandyx, a certified Salesforce Implementation Partner, can help. With over a decade of experience and a track record of successful implementations, Sandyx has earned a reputation for delivering seamless Salesforce deployments. 

In this blog post, we will explore how Sandyx helps businesses navigate the challenges of Salesforce deployment, ensuring smooth sailing from start to finish.

Expertise Across Industries:

Sandyx has worked with a diverse range of industries, including life sciences, manufacturing and engineering, communications, retail, logistics, healthcare, IT, and automotive. This extensive industry expertise allows Sandyx to understand the unique needs and requirements of each business, ensuring tailored Salesforce solutions that drive success.

Success Story: Streamlining Sainsbury’s Salesforce Implementation:

One of Sandyx’s notable success stories is its work with Sainsbury’s. Faced with a complex Salesforce app that had become difficult to manage in-house, Sainsbury’s turned to Sandyx for a solution. Sandyx’s expertise in decluttering and redesigning the existing Salesforce app, combined with seamless integration of a custom-built system, resulted in a streamlined architecture that eliminated over-reliance on third parties and empowered Sainsbury’s to take control of their critical business processes.

Scaling with Success: Hermes’ Salesforce Journey:

Hermes, the UK’s second-largest parcel delivery company, recognized the need for flexibility, functionality, and integration capabilities as they aimed to scale their operations. Sandyx was engaged to design and develop a Salesforce solution that would meet these requirements. Leveraging the power of Sales Cloud and custom components, Sandyx delivered a bespoke solution, including an offline mobile app, an easily-integrated recruitment page, and comprehensive reporting features. This allowed Hermes to efficiently manage their field managers and couriers, providing real-time data and enabling informed decision-making.

Comprehensive Services for Salesforce Success:

Sandyx offers a comprehensive range of services throughout the Salesforce implementation journey. From scoping and design to implementation, integration, user training, and ongoing support, Sandyx ensures that businesses get the maximum value from their Salesforce investment. The expertise and experience of their skilled team of developers, coupled with a customer-centric approach, enable Sandyx to deliver customized solutions that align with business goals.

Methodology for Success:

Sandyx follows a proven methodology that emphasises upfront information collection and the rapid delivery of a working prototype. By focusing on demonstrating value early in the implementation process, Sandyx ensures that businesses can see the benefits of Salesforce from the start. This methodology, developed through years of experience and successful projects, mitigates risks and ensures a smooth and efficient deployment.

New Salesforce deployment tool:

The Salesforce DevOps Center is an innovative and free deployment tool developed by Salesforce to empower organisations in their DevOps journey. It provides a range of powerful features that facilitate seamless and efficient deployment processes. 

One of the key features offered by the DevOps Center is visual development pipelines. This feature allows teams to define and visualise the pipeline of development environments, providing a clear understanding of how changes flow from one stage to another. With visual pipelines, teams can easily track the progress of their changes and identify any bottlenecks or delays in the deployment process.

Salesforce DevOps Center represents a huge step forward in the ease of deploying complex changes from Sandbox to Production, replacing Changesets, that have frustrated System Admins for many years.

Implementing Salesforce can be a complex and challenging endeavour, but with Sandyx as your trusted partner, you can navigate the journey with ease. Through their industry expertise, success stories, comprehensive services, and proven methodology, Sandyx enables businesses to harness the full potential of Salesforce, driving growth, efficiency, and customer satisfaction. Whether it’s streamlining critical business processes or scaling operations, Sandyx is committed to delivering smooth sailing and Salesforce success.

Reach out to us to schedule a consultation and discover how Sandyx can tailor Salesforce to meet your unique business needs. Together, we will unlock the full potential of Salesforce and drive your business to new heights of success.

Contact Information:

Email: sales@sandyx.com

Phone: 0161 710 3250

Website: www.sandyx.com

Sandyx’s Methodology: Delivering Salesforce Success

Sandyx's Methodology: Delivering Salesforce Success

Sandyx's Methodology: Delivering Salesforce Success

Implementing Salesforce, the world’s leading CRM solution, can be a game-changer for businesses, but it requires a well-defined methodology to ensure success. 

At Sandyx, a certified Salesforce Implementation Partner, our methodology is built upon years of experience and a deep understanding of our client’s needs. 

In this blog, we will delve into Sandyx’s methodology and how it enables us to deliver Salesforce success for our clients.

Experience-Driven Approach:

Sandyx brings a wealth of experience to each Salesforce implementation project. Our methodology is rooted in the lessons learned from numerous successful implementations across various industries. We leverage this experience to tailor our approach and provide insights that are specific to your business needs, maximising the value you gain from Salesforce.

Requirements Gathering and Analysis:

The first step in our methodology is a thorough requirements gathering and analysis process. We work closely with your team to understand your unique business processes, pain points, and objectives. By conducting in-depth discussions and workshops, we gain a comprehensive understanding of your requirements, allowing us to design a Salesforce solution that addresses your specific needs.

Solution Design and Configuration:

Based on the requirements gathered, Sandyx’s team of skilled consultants designs a tailored Salesforce solution for your organisation. We map out the optimal configuration of Salesforce’s powerful features and modules to align with your business processes. Our consultants work closely with you to ensure that the solution is optimised for efficiency and scalability, enabling your team to work smarter and achieve better results.

Agile Development and Iterative Testing:

To ensure a seamless implementation, Sandyx follows an agile development approach. We break down the project into manageable sprints, delivering incremental functionality throughout the implementation process. This iterative testing allows for quick feedback loops, enabling us to address any issues promptly and make adjustments as needed. By involving you at each stage, we ensure that the solution aligns with your expectations.

Data Migration and Integration:

Data is a critical asset for any organisation. Sandyx’s methodology includes a robust data migration and integration strategy. We carefully plan and execute the migration of your existing data into Salesforce, ensuring accuracy, data integrity, and minimal disruption. Additionally, we seamlessly integrate Salesforce with your existing systems, enabling smooth data flow and eliminating silos within your organisation.

User Training and Change Management:

User adoption is crucial for the success of any Salesforce implementation. Sandyx provides comprehensive user training programs tailored to your organisation’s needs. We empower your team with the knowledge and skills to leverage Salesforce effectively, ensuring a smooth transition and maximising the benefits of the system. Our change management approach focuses on driving user engagement and fostering a positive mindset towards Salesforce adoption.

Ongoing Support and Optimisation:

Sandyx’s commitment to your success extends beyond the initial implementation. We offer ongoing support and maintenance services to address any technical issues, provide system enhancements, and optimize your Salesforce solution as your business evolves. Our dedicated support team is available to assist you, ensuring that Salesforce continues to drive growth and efficiency for your organisation.

Sandyx’s methodology is designed to deliver Salesforce success by combining our experience, deep understanding of client requirements, and agile implementation practices. From requirements gathering to solution design, data migration, user training, and ongoing support, our methodology ensures that your Salesforce implementation is tailored to your unique needs and drives tangible results for your business.

Ready to experience the power of Salesforce with a trusted partner? Contact Sandyx today, and let us guide you on your journey to Salesforce success.

Contact Information:

Email: sales@sandyx.com

Phone: 0161 710 3250

Website: www.sandyx.com

Safer Internet Day: how to protect your data

Safer Internet Day: how to protect your data

Internet Safety Day

In light of the on-going pandemic and the amount of us now working remotely and using online systems to communicate and complete tasks, it has never been more important to mark Safer Internet Day and make sure our network security is up to scratch at every level (at the very least). With the continuation of the fitting theme: “Together for a better internet” we take a look at some of the ways you can keep yourself and others safe online and protect that all-important data.

Create Complex Passwords

Although this one may seem obvious, studies show that 23.2 million accounts were hacked because they were using the classic, easy-to-crack password “123456789”. We hope you’re not the owner of one of those accounts! Creating strong, unique passwords for all your critical accounts is the best way to keep your personal and financial information safe.

When it comes to your business you should also go a step further with Two-Factor Authentication or Multi-Factor Authentication (MFA) when logging into accounts. Where available, we recommend that you always utilise 2FA or MFA for an additional layer of security.

Share Information Cautiously

These days people share everything under the sun on their social media accounts without a second thought. With a big push on Instagram and Facebook stories lately and the introduction of Reels, you probably know what your friends are up to and even the meals they had for dinner without even having to ask. However, it is important to be mindful as the information you share could leave you or your loved ones open to hackers or impersonators.

There are always people on the lookout for clues to passwords and this also applies for company social media accounts. As important as it is to show your company’s culture and team photos, be diligent to not share any sensitive information in and around your workspaces.

Practice Safe Surfing & Shopping

More of us than ever are now shopping online as well as visiting websites for online banking and other sensitive transactions. It’s crucial to always make sure that the site’s address starts with “https” instead of just “http” and has a padlock icon in the URL field. This lets us know that the website is secure and uses encryption to scramble your data so it cannot be intercepted by others.

Use a Firewall

Firewalls provide us with protection while we are browsing the internet against outside cyber attackers by shielding computers or networks from malicious or unnecessary network traffic. They can also help to prevent malicious software from accessing a computer or network via the internet. In other words, without a Firewall in place, you are leaving your computer open to threats and increase the risk of an attack on your servers.

Boost Network Security

There are layers to network security when it comes to both your personal and your business devices. Attacks can happen at any level and a data breach can have a range of serious consequences for any business so your network security hardware, software and best practices must be designed to address each area.

5 important things to know about cloud computing

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What is cloud computing?

“The Cloud” is a common but somewhat ambiguous phrase you’ll likely have heard a lot about by now. 

Cloud computing is used to describe on-demand computing services, referring to everything from apps to data storage. Not only does cloud-based computing allow companies to save on costs and stress associated with managing their own IT infrastructure, it has also made so many aspects of our day to day life possible, such as email, social media and content streaming.

Below are five important things about cloud computing that you should know.

1. Firstly, the acronyms you need to understand

Before learning anything else about cloud computing, it’s crucial that you know about the three main different types of cloud service models out there and understand how they differ.

– SaaS (Software as a Service)

Sometimes referred to as ‘on-demand software’, SaaS describes cloud software that is run and managed solely by the service provider. End users can gain access via the internet and do not need to worry about the infrastructure or maintenance.

– PaaS (Platform as a Service)

Currently the most popular cloud model, PaaS refers to software and hardware tools across the internet that help users develop their own applications. Google App Engine is a great example of a PaaS platform.

– IaaS (Infrastructure as a Service)

IaaS means that users typically have a pay-as-you-go contract for services like data storage, virtual servers and networking features.

2. Cloud computing is everywhere

When using the cloud, location is unimportant. 

The beauty of cloud computing is that an internet connection is quite simply all you need and you can access your information from everywhere. The applications you use for work, social networking or organisation are likely to be currently running on hundreds of high powered computers around the world, but this will never get in the way of your usage or even support.

Ever heard of Dropbox? Dropbox is a great example of a cloud storage platform that has become a first choice of businesses in recent years, as it offers all users up to 1 terabyte of free storage. Gmail is another example of an even larger cloud storage platform.



5 important things to know about cloud computing

3. It plays a huge role in remote working

Working from home is a hot topic at the moment.

Some people will be working remotely for the first time in their careers and undoubtedly are doing so by using cloud based tools and apps, such as Gmail or Outlook.com

The very nature of cloud computing means it’s easier than ever for employees across many industries to access their work and effectively collaborate with others whilst working from home. Zoom, the online video conferencing platform, is another great example of a cloud-based service and it’s incredibly current at the moment. Research from Learnbonds.com shows that across February 22nd – March 22nd 2020, Zoom was downloaded a record-breaking 17,190,100 times.

4. Security concerns and guarantees

Although it’s often questioned whether we should be trusting a third party with sensitive data, the simple answer is yes. The detailed encryption methods used by the biggest cloud providers offer more safety than the average computer user could ever imagine. 

Storing your data in the cloud also guarantees it is safe should you ever lose or damage your device (provided you’ve already enabled password protection). The risk of human error is less prominent however keeping your password and login details safe is your responsibility. 

Your cloud computing vendor will be well equipped to protect your data from situations like power outages and have thorough disaster recovery plans in place for unprecedented emergencies. Some vendors or providers will even have security certificates to prove their reliability.

5. Cloud spending is only set to increase

 Worldwide spending on cloud computing infrastructure will be worth $284bn in 4 years, Canalys has predicted. This will be due to more widespread adoption across countries and industries. 

SaaS will remain the largest market segment of cloud computing and generate revenues of up to $133bn in 2021, Gartner has anticipated. IaaS sales revenue will follow in second at $61.3bn and PaaS is in third place at $48.3bn.

How we can help

If you would like to discuss any aspects of the topics discussed in this article, or understand how Salesforce can help your business, then please get in touch. You can also ring us directly, on 0161 710 3250

CRM in the healthcare Sector

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Think CRM methodology is only applicable to large companies and sales teams? Think again. 

CRM favoured by industries everywhere

It’s no secret that CRM systems can radically transform the way businesses operate, but they don’t just revolve around sales and marketing functions – nor do they have to be used by companies with a strong B2C focus. 

From banks and building societies to utility firms and absolutely everything in-between, CRM has a use in every sector.

The growing prevalence of CRM systems in healthcare

CRM refers to Customer Relationship Management, an effective approach used by businesses to nurture long-lasting and consistent relationships with their clients. Often this means using a Cloud-based CRM system. 

CRM systems are also used by medical professionals who want an extensive and accurate record of their patients, as data is pulled in from various sources and merged together to create one Cloud based 360-view of a customer.

CRM in the healthcare sector

The NHS looks to new technology

Pressure on the NHS is greater than ever before and time and resources are being spread far too thin, causing the healthcare sector to be particularly observant of new tech developments to help them work in a more unified way.

Innovative technology is helping make the healthcare sector more advanced by the second as the demand for a quick, accurate and well-organised service grows. This is what patients want too – Salesforce reported that 70% of patients would rather receive flexible virtual care instead of going to a practice.

Improving the standard of IT in the NHS

Do you remember the chaos caused by the WannaCry attack in 2017?

Hackers exploited the outdated version of Windows installed across the NHS, it comes as no surprise that they’re looking to bolster every aspect of their digital presence and implement more modern and secure practices.

How are CRM systems used in healthcare?

Whether it’s the ability to schedule appointments from a mobile or track patient/doctor interactions, healthcare CRM systems can streamline and automate a lot of processes. Salesforce in particular now offer a range of solutions designed to improve the experience of patients and give them the tailored healthcare service we have all come to expect. The digitalisation of medical records has led to a significantly faster process with less error-making, as well as personalised marketing efforts to engage a wider audience – including potential patients who otherwise wouldn’t have known where to look for help.  Less common but equally important uses of healthcare CRM include the ability to remind patients to take their medication daily, organisation-wide access to medical device data in real-time and predictive analytic tools.  Sandyx carried out some work for Insight Healthcare, a not-for-profit mental health organisation, which involved developing a bespoke appointment management system through the Salesforce platform.

Signs that your medical practice has a CRM system

It’s probable that your GP practice uses a CRM system, where data belonging to you and many other patients is safely stored, but how would you ever know? 

CRM in the healthcare sector

If you answered yes to the above, then you’re a part of amass of data stored in a CRM system used by the surgery.

What is the Salesforce Health Cloud?

The Health Cloud was launched by Salesforce in 2015, with its main purpose being to combine EMRs (electronic medical records) with a one-on-one patient management system. Recently, the Health Cloud underwent adaptation to be able to incorporate data from insurance companies, creating a full 360 degree view of patients to better understand the help they require. Masses of data from medical devices, such as pacemakers and infusion pumps, will be connected to the Health Cloud so that professionals can accurately monitor the condition of their patients. 

In 2016, the full value of CRM in the healthcare industry was reported to total around £5 billion, with predictions that this figure will soar to £13 billion by 2025. 

Contact Sandyx for more information

 If you have any questions whatsoever about your existing CRM system or Salesforce org, please do not hesitate to contact us today.

Exhibiting at the Tech Show North 2019

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Sandyx were very grateful to have secured a stand at the Tech Show North 2019, one of the most prolific business exhibitions taking part in the North West.

What was the purpose of the Tech Show North?

The Tech Show North 2019 was the biggest gathering of technology companies, suppliers and vendors outside of London to occur this year.

Visitors were free to explore the very best talent and innovation in the UK technology scene, watch demos of products and services and even consult one-on-one with exhibitors to arrange work.

Exploring the exhibitors - and getting stand envy

Given the nature of the Tech Show North, we anticipated some incredible and forward-thinking displays showing off the very best in technology – and we weren’t wrong.

Upon arriving, we saw an array of inventions, demos, light boxes and competitions being set up everywhere – including VR headsets, a branded buzz wire game and a 3D printer whirring away to produce figurines.

Tech Show North 19 exhibition
Our view on the first morning of the event as our neighbours set up their stands.
One stand featured a display which gave a whole new meaning to interaction – this incredible MediaCity mosaic photograph by Arm, a globally-established IoT provider and architecture designer.
Tech Show North 2019 Mosaic image Arm
The mosaic picture-wall on Arm's stand - made up of selfies taken by visitors across the two days - turned out to be Media City!
Centre stage of the event hall features two lustrous Tesla vehicles, which naturally captured plenty of attention – especially when their sound systems and rising doors were turned on for a demonstration! Being an outstanding leader in automotive innovation, it’s hardly surprising Tesla snagged a spot at the Tech Show.
Tech Show North 2019
The Tesla vehicles attracting delegates.

Promoting our services to a wide variety of visitors

From digital agencies and fin-tech developers, to University research institutions and recruitment app designers, there was a stand representing something for absolutely everyone. 

Tech Show North 2019
The popular Red Bus Bar put on display by Knight Corporate Finance.

Being a Salesforce CRM provider ourselves, the visitors to our stand were primarily Salesforce rookies or users who hadn’t yet discovered the full power of the platform. Others recognised the word ‘Salesforce’ on our signage and simply wanted to know more on what it is, especially if it was being used in their workplace and they wanted to sharpen their knowledge.

Our head of sales, Stuart Greig, kept the demos flowing on his laptop for people to watch and before we knew it, we had collected a whole jar of business cards and filled-in enquiry forms.

Our summary of the Tech Show North 2019

CRM is an incredibly broad and important concept not only to us, but to any organisation that deals with customers.

The fact that we were one of the only CRM providers at the Tech Show North gave us a whopping advantage and we are delighted that we’re able to provide some of the attendees with a perfect CRM solution – who were equally delighted with our presence.

Tech Show North 2019
The Sandyx stall on the second morning of the Tech Show North awaiting the early morning inflow of visitors.
Overall, Sandyx thoroughly enjoyed the Tech Show North and met some wonderful people with bright ideas, concepts and questions over the two days and we look forward to working with them in the near future and attending similar events. If you have any questions whatsoever about your existing CRM system or Salesforce org, please do not hesitate to contact us today.

The Camping and Caravanning Club – from dated to dynamic software

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The Camping and Caravanning Club is the world’s leading and longest-standing camping club.

Since opening in 1901, the Club has taken ownership of more than 100 campsites in scenic locations and even recently started offering trips abroad – something that sets them apart from competitors.

Did you know…

That as of 2019, The Camping and Caravanning Club has…

The Camping and Caravanning Club

No system changes for over thirty years

The Camping and Caravanning Club chose to partner with Sandyx to migrate their AS/400  based Membership System to the Salesforce platform.

The Membership System manages all interactions with the Club’s 700,000 members, covering everything from the on-boarding of new members, processing subscription payments, managing account changes to simply answering queries. The system also provides detailed financial and management information reporting, making it a key component in the decision making process and a business critical software solution.

Revolutionising The Camping and Caravanning Club's Software

The Club’s AS/400 system worked for many years but it was becoming increasingly difficult to react quickly to changing business requirements. The original system had not been designed to support the number of members the Club was now attracting and various bottlenecks were heavily impacting their ability to service their members in the way they wanted. The decision was made to switch to a more responsive and scalable solution and Salesforce Service Cloud was selected.

What was the outcome?

The Salesforce solution is now able to support the growth expected in the membership base and the solution is flexible enough to react quickly to changing business priorities.

The Camping and Caravanning Club can now offer new services to its members and the campsites they manage.

Salesforce integrates seamlessly with the Club’s website, which is used to sign up new members and gives existing members the ability to book holidays or make purchases through their self-service account. In the coming months, the Club is looking to expand their Salesforce portfolio in order to manage other parts of the business, including marketing and data analytics.

Contact Sandyx for more information

Is your CRM software completely up to scratch? The chances are, we can make it better.

If you would like to discuss anything that was mentioned in this article, or understand how Salesforce can help your business, then please get in touch. You can also ring us on 0161 710 3250 directly.

You could be our next success story.